We all know the ideal Uber experience includes some type of chewy lolly and bottled water, but what few of us realise is that while weâ€™re happily chomping away, weâ€™re being judged just the same as our driver (so maybe take it easy on the handfuls you pocket for later).
Weâ€™re usually all pretty happy to judge our Uber driverâ€™s competence â€“ does the phrase â€œthis guy has no idea where heâ€™s going! Pft!â€ sound familiar? â€“ but new changes to the ride sharing appâ€™s rating system means the experience of our drivers has a little more bearing than previously thought.
In a blog post released on the companyâ€™s website today, changes are due to be made to the ratings system for both UberPool and to improve better passenger behaviour across the board, following feedback from drivers.
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â€œWe believe that driversâ€™ ratings shouldnâ€™t be affected by things outside their control, so weâ€™re adjusting the POOL rating system to make it fairer for drivers,â€ product managers Mike Truong and Ronak Trivedi posted on the website. â€œNow, when riders rate a POOL trip less than 5 stars, they can select additional reasons why. And when the reason is something like the route or co-rider behaviour, we wonâ€™t count the rating toward the driverâ€™s average.â€
Similarly, riders will now be able to more easily access their own passenger rating, in a bid to curb un-Uberish behaviour (technical term). A great step towards a more harmonious environment for Uber drivers by being able to keep their passengers in check, we have a feeling it might have been motivated by previous experience â€“ does a disgruntled Uber driver ring any bells, CEO Travis Kalanick?